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CAREER
OBJECTIVE
Currently seeking
a permanent position within a highly creative and progressive organization.
I am a dynamic, highly motivated and creative individual offering a proven
track record in design, troubleshooting and customer service. I am seeking
an opportunity for personal and professional growth in Web Support.
AREAS
OF SPECIAL SKILL
Accomplishments
Certified Professional
Macintosh Power User - http://www.brainbench.com/transcript.jsp?pid=449276
Recipient of many “fan emails” from members I have personally
assisted. Promoted to the position of Quality Management Specialist at EarthLink
Inc.
Marketing
& Advertising
Proven successful
in designing innovative corporate identity: brochures, advertising posters,
web sites, spot illustrations, logo, business card and menu design. Extensive
knowledge of color imaging processes.
Customer
Service/Public Relations
Exceptionally skilled
in the areas of customer service and public relations. Superb problem
solver. Able to maintain genuine customer concern to achieve a positive
outcome. Excellent irate customer handling skills.
Computer
Experience
Extensive knowledge
of the Macintosh computer, scanners, printers, and software. Working knowledge
of DOS and Windows environments. Highly skilled in the use of graphics
software. HTML and WYSIWYG web design experience.
Software
Adobe PhotoShop 5.0,
Adobe Illustrator 8.0, Fractal Design Painter 3.1, DreamWeaver 3.0, QuarkXpress
4.0.2, Tex-Edit, Word and WordPerfect. SoundEdit 16 and Deck 2 audio editing
software packages.
PROFESSIONAL
EXPERIENCE
EARTHLINK NETWORK
Quality
Management Specialist.
Provide
quality assurance for the Member Relations Department; responsibilities
in this realm expanded to include quality monitoring of technical support
incoming calls. Monitoring now done via NICE Universe 4.2 software, with
assistance from Vantive, Lucent CenterVu Supervisor 6.0, Excel and Word.
Responsibilities include designing a monthly online newsletter as well
as random projects and “white papers” which require creative
thinking and contribution to team efforts within the department. HTML
troubleshooting and telnet within a UNIX shell.
EARTHLINK NETWORK
Technical
Support Major Accounts/Escalations.
Provided
technical support to member escalations with special emphasis on Major
Account Macintosh members. Resolved difficulties related to dial up software,
TCP protocols, email, routing, POP conßicts, DNS errors, etc. Utilized
UNIX shell to telnet into member mailboxes for account verification and
maintenance. Provided support for most operating systems and platforms
with specialty in Macintosh.
EARTHLINK NETWORK
Technical
Support Representative. Provided
technical support to members via the telephone for Internet related issues.
Resolved difficulties related to dial up software, TCP protocols, email,
routing, POP conßicts, DNS errors, etc. Utilized UNIX shell to telnet
into member mailboxes for account verification and maintenance. Provided
support for members on the Macintosh platform.
DORFFMEISTER
MUSIC
Personal
Assistant for composer Stephen Dorff, Sr.
Problem solving
for a variety of Macintosh Computer challenges. Managed basic office operations
such as shipping, receiving, and tracking of FedEx shipments, scheduling
appointments, telephone reception, email updates, filing ASCAP submissions.
AMERICAN WHOLESALE
THERMOGRAPHERS
Production
Layout Artist. Building
business cards, personalized stationary and advertising materials for
the largest thermographers on the west coast. Graphic designer for all
client company advertising material. “Mac Master,” responsible
for cross platform translation and layout.
CONCENTRIC NETWORK,
INC.
Front
Desk Receptionist. Client
reception, bindery, web page design with Netscape Navigator Gold.
JOURNEYMAN DIGITAL
Illustrator.
Spot illustration
for CD ROM projects. Layout and design using QuarkXpress, and Adobe Illustrator.
Hands-on work with Adobe Premiere.
REX RECORDING
AND VIDEO POST
Voice-over
Artist. SoundEdit
experience and demo tape cover design.
THE P.C.C. BRIDGE
NEWSPAPER
Production/Layout
Artist. Production
artist using QuarkXpress, and PhotoShop. Scanning and image correction/manipulation.
Also worked as staff artist and advertising designer.
NIGHTSHIFT ILLUSTRATION
Illustrator/Designer.
Black and
white illustration, logos, posters, brochures, corporate identity, lettering
and calligraphy. Illustration, layout and design using QuarkXpress, Adobe
PhotoShop, Adobe Illustrator and Painter 3.1.
FREDERICK &
NELSON
“The
STAT-MAN!” Operated
and maintained AGFA Repromaster 3000 stat camera. Planned and scheduled
projects. Produced stats, halftones, type effects, paste-up production
for advertising department, layout, and spot illustrations. Developed
and coordinated the expansion of Frederick & Nelson’s camera
department. Troubleshooting and heavy problem solving.
SEATTLE ART, INC.
Sales
Associate. Planned
and scheduled projects. Took orders, provided estimates and executed billing.
Coordinated related services. Developed thorough knowledge of color imaging
processes. Extensive camera work and maintenance of the VGC Total Camera
II (stat camera) Ordered and displayed graphic design books. Provided
customer service and worked as salesperson.
EDUCATION
PORTLAND COMMUNITY
COLLEGE
1994
- 1995
PhotoShop and QuarkXpress
SCHOOL OF VISUAL
CONCEPTS
1987
Illustration - Taught
by Stephen Peringer
UNIVERSITY OF
WASHINGTON
1984
Professional Actor
Training Program
SAN JOSE STATE
UNIVERSITY
1981
to 1983
Painting and Drawing
WEST VALLEY JUNIOR
COLLEGE
1979
to 1980
Figure Drawing and
Sculpture
SAN JOSE REGIONAL
VOCATIONAL CENTER
1979
to 1980
Graphics Production
EQUIPMENT
EXPERTISE
Macintosh and IBM
computers. Xerox, IBM, and Kodak copiers; Gerber vinyl cutter; VGC and
Agfa stat cameras; most telephone switchboards; 10-key adding machine;
two-way radio; typewriter; GBD binder.
SPECIAL
INTERESTS
Research: (genealogy,
music, ancient history, etc.), Performance: Theatre, Celtic music, Fencing,
storytelling, Kung Fu,
Macintosh computer “nut.”
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