LANCE J. HOLT
Los Angeles, California 90046

323.364.2766 AlphaPager

323.653.9739 Office

lance@mactire.net

http://nightshiftproductions.net

 

 

CAREER OBJECTIVE

Currently seeking a permanent position within a highly creative and progressive organization. I am a dynamic, highly motivated and creative individual offering a proven track record in design, troubleshooting and customer service. I am seeking an opportunity for personal and professional growth in Web Support.

AREAS OF SPECIAL SKILL


Accomplishments
Certified Professional Macintosh Power User - http://www.brainbench.com/transcript.jsp?pid=449276 Recipient of many “fan emails” from members I have personally assisted. Promoted to the position of Quality Management Specialist at EarthLink Inc.

Marketing & Advertising
Proven successful in designing innovative corporate identity: brochures, advertising posters, web sites, spot illustrations, logo, business card and menu design. Extensive knowledge of color imaging processes.

Customer Service/Public Relations
Exceptionally skilled in the areas of customer service and public relations. Superb problem solver. Able to maintain genuine customer concern to achieve a positive outcome. Excellent irate customer handling skills.

Computer Experience
Extensive knowledge of the Macintosh computer, scanners, printers, and software. Working knowledge of DOS and Windows environments. Highly skilled in the use of graphics software. HTML and WYSIWYG web design experience.

Software
Adobe PhotoShop 5.0, Adobe Illustrator 8.0, Fractal Design Painter 3.1, DreamWeaver 3.0, QuarkXpress 4.0.2, Tex-Edit, Word and WordPerfect. SoundEdit 16 and Deck 2 audio editing software packages.

PROFESSIONAL EXPERIENCE

EARTHLINK NETWORK
Quality Management Specialist. Provide quality assurance for the Member Relations Department; responsibilities in this realm expanded to include quality monitoring of technical support incoming calls. Monitoring now done via NICE Universe 4.2 software, with assistance from Vantive, Lucent CenterVu Supervisor 6.0, Excel and Word. Responsibilities include designing a monthly online newsletter as well as random projects and “white papers” which require creative thinking and contribution to team efforts within the department. HTML troubleshooting and telnet within a UNIX shell.

EARTHLINK NETWORK
Technical Support Major Accounts/Escalations. Provided technical support to member escalations with special emphasis on Major Account Macintosh members. Resolved difficulties related to dial up software, TCP protocols, email, routing, POP con▀icts, DNS errors, etc. Utilized UNIX shell to telnet into member mailboxes for account verification and maintenance. Provided support for most operating systems and platforms with specialty in Macintosh.

EARTHLINK NETWORK
Technical Support Representative. Provided technical support to members via the telephone for Internet related issues. Resolved difficulties related to dial up software, TCP protocols, email, routing, POP con▀icts, DNS errors, etc. Utilized UNIX shell to telnet into member mailboxes for account verification and maintenance. Provided support for members on the Macintosh platform.

DORFFMEISTER MUSIC
Personal Assistant for composer Stephen Dorff, Sr. Problem solving for a variety of Macintosh Computer challenges. Managed basic office operations such as shipping, receiving, and tracking of FedEx shipments, scheduling appointments, telephone reception, email updates, filing ASCAP submissions.

AMERICAN WHOLESALE THERMOGRAPHERS
Production Layout Artist. Building business cards, personalized stationary and advertising materials for the largest thermographers on the west coast. Graphic designer for all client company advertising material. “Mac Master,” responsible for cross platform translation and layout.

CONCENTRIC NETWORK, INC.
Front Desk Receptionist. Client reception, bindery, web page design with Netscape Navigator Gold.

JOURNEYMAN DIGITAL
Illustrator. Spot illustration for CD ROM projects. Layout and design using QuarkXpress, and Adobe Illustrator. Hands-on work with Adobe Premiere.

REX RECORDING AND VIDEO POST
Voice-over Artist. SoundEdit experience and demo tape cover design.

THE P.C.C. BRIDGE NEWSPAPER
Production/Layout Artist. Production artist using QuarkXpress, and PhotoShop. Scanning and image correction/manipulation. Also worked as staff artist and advertising designer.

NIGHTSHIFT ILLUSTRATION
Illustrator/Designer. Black and white illustration, logos, posters, brochures, corporate identity, lettering and calligraphy. Illustration, layout and design using QuarkXpress, Adobe PhotoShop, Adobe Illustrator and Painter 3.1.

FREDERICK & NELSON
“The STAT-MAN!” Operated and maintained AGFA Repromaster 3000 stat camera. Planned and scheduled projects. Produced stats, halftones, type effects, paste-up production for advertising department, layout, and spot illustrations. Developed and coordinated the expansion of Frederick & Nelson’s camera department. Troubleshooting and heavy problem solving.

SEATTLE ART, INC.
Sales Associate. Planned and scheduled projects. Took orders, provided estimates and executed billing. Coordinated related services. Developed thorough knowledge of color imaging processes. Extensive camera work and maintenance of the VGC Total Camera II (stat camera) Ordered and displayed graphic design books. Provided customer service and worked as salesperson.

EDUCATION

PORTLAND COMMUNITY COLLEGE
1994 - 1995

PhotoShop and QuarkXpress

SCHOOL OF VISUAL CONCEPTS
1987

Illustration - Taught by Stephen Peringer

UNIVERSITY OF WASHINGTON
1984

Professional Actor Training Program

SAN JOSE STATE UNIVERSITY
1981 to 1983

Painting and Drawing

WEST VALLEY JUNIOR COLLEGE
1979 to 1980

Figure Drawing and Sculpture

SAN JOSE REGIONAL VOCATIONAL CENTER
1979 to 1980

Graphics Production

EQUIPMENT EXPERTISE

Macintosh and IBM computers. Xerox, IBM, and Kodak copiers; Gerber vinyl cutter; VGC and Agfa stat cameras; most telephone switchboards; 10-key adding machine; two-way radio; typewriter; GBD binder.

SPECIAL INTERESTS

Research: (genealogy, music, ancient history, etc.), Performance: Theatre, Celtic music, Fencing, storytelling, Kung Fu, Macintosh computer “nut.”